Think Aloud Critical Incidents- Participant #2

Task #1

-User articulates goal and eventually achieves it, but uses a roundabout and frustrating method to do so- uses search before navigation links

“Seems like searching is the easiest way… no clear links to staff or anything.” (user finds Galina’s staff page, but it has no contact info. on it)

“Gonna try the “Contact” link and hope she’s a big shot…”

Task #2

-User articulates goal and eventually achieves it, but uses a roundabout and frustrating method to do so- tries “Contact” page, tries an article written by Dr. Ronch that takes her/ him off of the Erickson School site, spends some time looking through the other site, returns to Erickson site and tries searching for different variations of name, finally finds Dr. Ronch’s “Faculty” page

“I see an article written by this person (under “Resources”) but it takes me to an outside site.”

“He’s the Dean, his search should produce something…”

“That was brutal.”

Task #3

-User is able to quickly and easily find the list of courses, but expresses dismay about the location of the submenu

“I hope it’s under the “Undergrad” link…”

“Uhh… menu on the right? I’m used to menus being on the left, since I read left to right.”

Task #4

-User is able to quickly and easily find a news article, but expresses dismay about the labeling of this content

“If I scroll down I see some “In the News” things… but it’s not immediately obvious what these (links) are…”

Task #5

-User articulates goal but does not achieve it- becomes confused while trying to search for an event, spends a good deal of time searching around on the correct page, gives up

“Gonna look under P&E menu… that seems logical.”

“Look who’s aging… that doesn’t seem right. I have no idea if this is and Executive Development event.”

(user tries searching for “events” but search returns only one result for a class, goes back to P&E page)

“I see a quote that I don’t care about and some events…”

-User expresses dismay about the footer content being on every page

“Funny that news, tweets, and resources are at the bottom of every page.”

Task #6

-User articulates goal and eventually achieves it, but uses a roundabout and frustrating method to do so- tries “Careers” then gives up on navigation, searches and finds a random internship link that also shows all other internships in submenu

“That sounds like “Careers”… gonna check that link out.”

“This is horrible, just general information. I don’t think anyone in the world would read that.”

“Just gonna search… I do see some internship positions on here…if I click one of these I get to a page where all the companies are on the illogical right-hand menu.”

“Appears to be part of the “Undergrad” page…”

-User expresses dismay about the readability of the list of internship sites

“Oh my god. There’s a bunch of images with forced resizing and illegible text.”

Comments

“Navigation was not great, searched a lot.”

“The plain menus and the menus on the right side are not good.”

“I have to wonder if anyone uses the content at the bottom of the site.”

“Why can’t we have some drop down menus?”

“How are these menus organized? They’re not alphabetical…”

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